This policy covers privacy, refunds and cancellations, and delivery terms for services offered by Emilie Roussety trading as UXcelerate.
1. Who we are
This website is operated by Emilie Roussety trading as UXcelerate, a customer experience consultancy registered and domiciled in Mauritius, specialising in helping fintech companies scale through improved customer experience strategy. We serve clients globally.
In this policy, "UXcelerate", "we", "us" and "our" refers to Emilie Roussety trading as UXcelerate.
If you have questions about how we handle your data:
Email: info@emilieroussety.com
Website: emilieroussety.com
2. What personal data we collect
Via our contact and qualification form:
- Full name
- Business email address
- Phone number (optional)
- Company name, industry, and size
- Your role and job title
- Information you share about your CX challenges or goals
Via website analytics:
We use Vercel Web Analytics, which is privacy-friendly and does not use cookies or track you across other websites. It records aggregated, anonymised information only:
- Pages visited and time spent on each
- General geographic location (country level)
- Device type, browser, and operating system
- Referring website or search term
This data is not linked to you as an individual and cannot be used to identify you.
Via email communications:
- Email address and the content of messages you send us
Via payment processing:
- Transaction details including amount, date, and card type, processed directly by our bank's payment gateway. We do not store full card details.
3. Legal basis for processing
- Legitimate interest, to respond to your enquiry and assess whether our services are a good fit.
- Contractual necessity, to deliver services once an engagement is agreed and to process payments.
- Consent, for marketing emails and newsletters. You may withdraw consent at any time by unsubscribing or contacting us.
- Legal obligation, to retain financial and contractual records as required by Mauritian law.
4. How we use your data
- Respond to your enquiry and assess fit
- Schedule and conduct discovery calls or consultations
- Deliver consultancy services and retainer engagements
- Issue invoices and process card payments via our bank's gateway
- Send service-related updates and communications
- Send marketing emails or newsletters (with consent only, opt out at any time)
- Improve our website using aggregated, anonymised analytics data
We will never sell your personal data to third parties, nor use it for automated decision-making that produces legal or significant effects.
5. Who we share your data with
- Vercel Inc., website hosting and privacy-friendly, cookieless website analytics. Vercel's privacy policy.
- Supabase, secure database storage for enquiries submitted through our contact form. Data is stored in the European Union (Frankfurt). Supabase's privacy policy.
- Our bank and payment gateway, for processing card payments once card payment is available. Only the minimum data required for transaction processing is shared. Card details are handled directly by the bank's secure gateway and are not stored by UXcelerate.
- Professional advisors, accountants or legal counsel where required, under confidentiality obligations.
All processors are required to handle your data in accordance with applicable data protection laws. We do not sell your personal data, and we do not share it for advertising purposes.
6. International data transfers
As a Mauritius-based business serving a global client base, your data may be stored or processed outside your country of residence. Enquiries submitted through our contact form are stored in the European Union (Frankfurt). Our hosting provider operates a global infrastructure, which may involve processing in other jurisdictions, including the United States.
Where data is transferred internationally, we ensure appropriate safeguards are in place, including reliance on processors that commit to GDPR standard contractual clauses or equivalent protections.
7. How long we keep your data
- Enquiries that do not convert, deleted or anonymised within 12 months of last contact.
- Active client data, retained for the duration of the engagement plus 7 years, in line with Mauritian accounting and legal obligations.
- Transaction records, retained for 7 years as required by law.
- Analytics data, aggregated and anonymised, retained by our analytics provider and never linked to an individual.
- Email marketing data, retained until you unsubscribe or request deletion.
8. Your rights
Depending on your location, you may have the right to: access, rectify, erase, restrict, or port your personal data; object to processing based on legitimate interests or for direct marketing; and withdraw consent at any time.
To exercise any right, contact us at info@emilieroussety.com. We respond within 30 days. EU/EEA residents may also lodge a complaint with their local data protection authority.
9. Cookies
We do not use tracking or advertising cookies on this website. Our analytics provider is cookieless and does not follow you across other sites, so no cookie consent banner is required.
- Essential cookies, only where required for the website to function correctly.
You can control or disable cookies through your browser settings at any time without affecting your ability to use the site.
10. Data security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. This website is served over HTTPS with TLS encryption, and enquiries submitted through our contact form are stored in a secured database in the European Union. Card payments are processed through our bank's PCI-compliant secure payment provider using a payment link issued directly to you. Card details are never entered on this website, and we never handle or store raw card data.
11. Children's data
Our services are directed exclusively at business professionals. We do not knowingly collect data from individuals under 18. If we become aware of such data being collected, we will delete it promptly.
12. Updates to this policy
We may update this policy periodically. The "Last updated" date at the top reflects the most recent version. Material changes will be notified to active clients by email.
This policy sets out the terms under which refunds and cancellations apply to services offered by Emilie Roussety trading as UXcelerate. By purchasing or engaging our services, you confirm you have read and agree to these terms.
1. CX & UX Audit
The Audit is a fixed-scope engagement with a defined deliverable. Refund eligibility is based on the stage at which cancellation is requested:
- Before kick-off, 100% refund of any amount paid.
- After kick-off, before delivery, 50% refund. Work completed to the point of cancellation is retained by UXcelerate.
- After delivery of the audit report, no refund. The service is considered fully rendered upon delivery of the final report.
If UXcelerate is unable to commence or complete the audit for reasons within our control, a full refund will be issued.
2. Consulting
- Before project commencement, 100% refund.
- After commencement, before 50% completion, 50% refund. Completion is assessed against milestones agreed in your engagement letter.
- At or beyond 50% completion, no refund. Work delivered to date is retained.
3. Retainers
All retainer engagements carry a minimum commitment of 3 months, regardless of tier.
- During the minimum commitment period, cancellation is not available. The full remaining commitment period is payable.
- After the minimum commitment period, the retainer continues on a month-to-month basis and either party may terminate with 30 days written notice. Notice to UXcelerate should be sent to info@emilieroussety.com. The current billing period is non-refundable.
- If the required 30 days notice is not given, a cancellation fee equal to one (1) month's retainer fee applies, in addition to any retainer payment already due. This compensates for time allocated, planning, and opportunity costs arising from reserved availability.
- Unused hours or sessions, unused time within a billing period does not carry over and is not refundable.
If UXcelerate is unable to deliver retainer services for reasons within our control, a pro-rata refund will be issued for the affected period.
4. Downloadable assets
If a brochure, template, or downloadable asset has been accessed or downloaded as part of an engagement, that portion of the service is considered delivered and is not eligible for refund.
5. How refunds are processed
Approved refunds are issued to the original payment method used at the time of purchase via our bank's payment gateway. Please allow 5–10 business days for the refund to appear, depending on your card issuer.
Refunds are issued in the original transaction currency. UXcelerate is not responsible for exchange rate differences between the date of payment and the date of refund.
6. Circumstances that void refund eligibility
- The service has been fully delivered as agreed.
- The cancellation falls outside the windows defined in this policy.
- The client has breached the terms of the engagement agreement.
- The request is made more than 30 days after the invoice date, unless exceptional circumstances apply.
7. Disputes
If you are dissatisfied with a service outcome, please contact us at info@emilieroussety.com before initiating a chargeback with your card provider. We are committed to resolving concerns fairly and promptly.
Initiating a chargeback without first contacting UXcelerate may result in suspension of ongoing services pending resolution.
8. Changes to this policy
UXcelerate reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to that transaction.
UXcelerate delivers professional consultancy services and digital assets. No physical goods are shipped. This policy explains how, when, and where our services and outputs are delivered.
1. What we deliver
- CX & UX Audit, a written audit report and findings presentation, delivered digitally.
- Consulting, live sessions via video call, plus agreed written outputs such as strategy documents, frameworks, or recommendations.
- Retainers, ongoing advisory access, regular sessions, and agreed outputs as specified in your engagement letter.
- Digital downloads, brochures, templates, or other assets, delivered instantly upon successful payment.
2. Delivery timeframes
| Service | Timeframe | How delivered |
|---|---|---|
| CX & UX Audit | 2–4 weeks from kick-off | Email / shared document |
| Consulting (project) | Kick-off within 5 business days | Video call + written outputs via email |
| Consulting (session) | Booked within 5 business days of payment | Video call |
| Retainer (all tiers) | Onboarding within 3 business days | Video call + email / shared workspace |
| Digital downloads | Immediate upon payment | Download link via email |
All timeframes are estimates and subject to mutual availability and timely provision of required information by the client.
3. Client responsibilities affecting delivery
Timely delivery depends on the client:
- Providing access to relevant data, systems, or documentation as agreed at kick-off
- Responding to requests for input within 3 business days unless otherwise agreed
- Completing onboarding information for retainer engagements promptly
- Being available for scheduled sessions within the agreed booking window
Where delays are caused by the client, UXcelerate is not liable for the resulting impact on timelines. Revised timelines will be agreed in writing.
4. Delivery method
All outputs are delivered digitally via:
- Email to the address provided at purchase
- A shared document or workspace link (e.g. Google Drive or Notion)
- Video call via a mutually agreed platform (e.g. Zoom, Google Meet, Microsoft Teams)
- Direct download link for digital assets
It is your responsibility to ensure the email address provided is correct and active. UXcelerate is not responsible for non-delivery due to an incorrect address or messages filtered to spam.
5. Delivery charges
There are no additional delivery charges. The amount stated on your invoice or payment link is the full and final price. No shipping, handling, or access fees are added.
6. Geographic availability and restrictions
UXcelerate serves clients globally. There are no geographic restrictions on who can engage our services. Please note:
- All services are conducted in English.
- Sessions are scheduled in Mauritius Standard Time (GMT+4). We accommodate other time zones by mutual agreement.
- Payments are accepted in Euro (EUR) only.
7. Delays caused by UXcelerate
In the unlikely event that UXcelerate cannot meet an agreed delivery timeline for reasons within our control, we will:
- Notify you by email within 2 business days of becoming aware of the delay
- Provide a revised delivery date agreed in writing
- Offer a partial or full refund if the delay is significant and a resolution cannot be agreed
8. Order confirmation and updates
Following a successful transaction you will receive:
- An order confirmation email with a summary of the service, amount charged, and next steps
- A follow-up from Emilie Roussety within 1–3 business days to initiate onboarding or scheduling
All material updates, delivery progress, scheduling changes, completed outputs, will be communicated by email.
9. Changes to this policy
UXcelerate reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to that transaction.
1. Country of domicile
UXcelerate is operated by Emilie Roussety, domiciled in Mauritius. All transactions are processed by a Mauritius-based merchant account.
2. Accepted payment methods
Invoice and bank transfer. Consultancy engagements are currently invoiced directly. Payment is made by bank transfer against an invoice issued by UXcelerate, with payment terms set out in your Engagement Letter.
Card payments by secure payment link. Where card payment is agreed, UXcelerate issues a secure payment link directly to the Client, hosted by our bank's payment provider. Payments are processed in Euro (EUR) only, and accepted cards are displayed on the payment page. This facility is currently being set up with our bank and will be available in due course. The terms below apply to card payments from the date it goes live.
No checkout on this website. UXcelerate does not operate an online shop or checkout. You cannot buy a service directly from this website, and no payment or card details are ever collected here.
3. Payment security
This website is served over HTTPS with TLS encryption. Card details are never entered on, or transmitted through, this website: payment links are hosted by our bank's payment provider on their own secure infrastructure. Card payments are processed through our bank's PCI-compliant secure gateway. UXcelerate never handles or stores raw card data. Where 3D Secure authentication is activated, the corresponding verification service will be displayed at checkout.
4. Failed transactions
If your payment is unsuccessful, you will be notified on the payment page provided by our bank's payment provider. You may retry using the same payment link, or request a new link from us. If the issue persists, please contact us at info@emilieroussety.com and we will assist you promptly.
5. Guarantees & Warranties
UXcelerate is committed to delivering services to a professional standard as described at the point of purchase. No additional guarantees or warranties are offered beyond what is explicitly stated in your engagement letter or service agreement. Nothing in this policy affects any statutory rights you may have under applicable law.
6. Customer service
For any payment-related queries, contact us at info@emilieroussety.com. We respond to all enquiries within 2 business days, Monday to Friday.